By: Serdar Faruk SOYLER | Tue Jul 09, 2019 at 02.11 AM
We have encountered two kind of Tour guide and busdriver.
You will understand what I mean when you read my comments.
Our tour guide Mr.Winter and bus driver Mr.Minic were excellent(7 days east Canada tour)
Only I did’nt like; Tours4fun d..irected me first day an hotel.The guide was not there.I had to contact with the tour guide.Another tourguide took us from the hotel following morning .And we went another place to join to main group.Our guide arranged a hotel on 05 July at the and of East Canada trip and following day we were transferred another group.I sent an E-mail your customer service related to this split and requested an explanation.I did’t have a proper response.
Also our tour guide Mr. Jerry Ma and bus driver for Niagara tour were not enough good.The tour guide was inexperienced.He could’nt controll the group.The driver was just about the sleep on the way back.He was driving un safe.
The bus just passed 100m away from my hotel on the way back to TORONTO airport.I kindly requested from our tourguide to drop off me there as I had 4 pieces luggage becauseoff overseas flight.His response was very strange.He told me that he couldnt pass my desire to driver and I had to tell mysellf my desire the driver.That was vey rough approach
My strong advise; please make detail explanation step by step your customer.The passenger has to know what he will experience.I digged to learn all details.
Any way thanks for everything.Read full review
Ben our guide was very informative, the bus driver Vern was always professional but so helpful and quite funny.
The activities were smoothly run and highlights. All hotel rooms were clean, and spacious. The first an last day were long driv..ing days but necessary.Read full review
Tour guide is very unprofessional. Found out that she was sleeping with one of the male travellers in our group. She is interested only to party with the younger travellers. She gives NO notice to the older ladies, who could not cope with t..he group walking, despite she is called upon. She has no local knowledge. She will google about the place as the bus is approaching ,& then read the information from her handphone. She can not speak any of the local language and is dependent on the driver to get us thru the various borders. She is not organised and frankly should not be a tour guide.
Please see attached feedback form, which I have completed for Expat Explorer. Hope this form finds its way back to the compsny.Read full review
The tour guide Danny was friendly, helpful, and knowledgeable. The driver Ruben is excellent, pleasant, and helpful. We're very happy with the tour to Spain and planning to book another one with Tours4fun this summer.
**Airport Pick-up in Madrid | Breakfasts and Admission Included**
90%
By: Anonymous | Thu Mar 21, 2019 at 10.34 AM
My tour guide was Julio. He made me feel so welcomed and it was evident he loved Spain. Though we had very rude individuals in the tour he was always calm and treated everyone like a true gentleman. He made sure we were informed and gave us.. great tips. Spain it self is a beautiful place but it was even better to discover with our tour guide.Read full review
**Airport Pick-up in Madrid | Breakfasts and Admission Included**
100% Excellent tour package
By: nisanth james | Sat Mar 09, 2019 at 06.54 PM
Tour is as described in the itinerary. Maria the tour guide was very professional and knowledgeable and a great help . She went beyond her duty to help our sick child. Will definitely highly recommend this tour.
By: Richard F K Lim | Fri Nov 09, 2018 at 05.07 AM
Mr Adbel was a very friendly & professional English speaking Tour guide. He was ever willing to help us with any request. He even followed us to make a Police Report in Madrid regarding lost of money . We plan to book another tour ( Product.. Code # 56-60994) - we hope to have Mr. Abdel again to be our Guide if possibleRead full review