By: A trusted customer | Fri Jul 12, 2019 at 03.50 PM
We have mixed experiences about this tour. First of all I'm mentioning bad onces & then I will cover good parts.
Bad Experiences:
1. 1st Day Hotel experience is really very bad. The Clarion Hotel in Calgary City having lot of problems lik..e - water logging in bathrooms, mal-functionl AC, very rude behaviour from font desk staff, making delay in alotting rooms though there wre plenty of vacant rooms are there and we already booked rooms in that hotel a month ago.
2. Transportation from Calgary Airport to Clarion Hotel was very problematic as the authorized Cab driver as well as Hotel Front Desk staff were not co-operating for re-imbursing the money initially. We got the money after we had round of escalations with Hotel Management & Tours4Fun.
3. We have prior experiences in travelling with a tour group where personally we didn't checkedin the hotel. But, in this scenario, first 2 days, we have seen this issue where we need to show all details and enquire about our hotel resevations. There was no Tours4Fun or Wester representative to handle that.
4. 4th day's lunch was just a disaster. There are lot of resturants in Jasper town with ecomonical options for meal/foods. But, not sure why they had booked for a Korean Resturant(Kimichi House) with extremely bad-tasted-soup-only-meal. We were not able to eat this. And they were not providing altenate meal option also though it was already paid by us. They should understand that the meal option should be acceptable to generic people and not for a specific region. Even most of our chinese travel-mates also could not manage to eat that bogus meal. Wester/Tours4Fun also not refunding that meal money for both of us.
Good Experiences:
1. Bus coach driver Paul & Tour Guide Lisa were really good & friendly. They were showing and explaining the places very descriptive ways.
2. Lunch at Fairmont Spring Banff Hotel was just awesome.
3. Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town are good hotels and nice arrangements in rooms. Though both of them are lacking elevator as they are very old & refurbishes recently. The sceni views from them just breathtaking.
4. Breakfast bouffets are good in all 3 hotels - Clarion at Calgary, Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town.
5. The places where we went for visting all are superb and gorgous. I can't explain their beauties in words.Read full review
By: Daniel Valenzuela | Thu Jul 11, 2019 at 10.31 PM
The trip was amazing until unexpected at the end the driver asked for and collected a $9.00 per person tip which the full bus would have been about $200. We assumed the tip would be collected when we purchased our ticket. Luckily we had t..he money on hand. But the rest was done very professionallyRead full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review
It was an awesome experience. We were Simply blown away by the beautiful sceneries. The glacier is the bomb. My husband,s big smile seeing the toe of the glacier is priceless. Thank you tours for fun and also to our very professional to..ur guides Jerry and Jess.Read full review
The tour is good except that I am surprised that the tour is conducted in both Mandarin and English when I have booked for an English speaking tour. The tour guide's English is not fluent and many a times since its conducted in 2 languages,.. Mandarin first followed by English, the description of the scene would have been passed by the time he translate to English.Read full review
The best part is, it has covered all beautiful places only in five days and at the same time it was not so hectic. But I was not satisfied with the tour guide. His information was not very effective and his English was not good.
Jesse was enthusiastic to show us the best of Canada. He was able effectively looking after English and Mandarin speaking tourists. He showed down the vehicle for us whenever there is an animal sighting. Thanks to him, we took photos ..of a black bear crossing and a mother grizzly with her cub by the roadside.Read full review
By: SHAKEEL IMTIAZ MIRZA | Wed Jun 12, 2019 at 07.41 AM
pickup guy was very rude to us , once we met him next day
we cannot expect such rudeness from a employee of such a good company , actually he forgot that he picked up previous day , and got
very angry with us , understanding we are some.. else
entire tour was outsourced to local company , calgary tours which we were not aware
all schedule was not preplanned , and decided on the day of travel
each day
as itenarary changed , last day schedule became first day , and first day became last day
so if we have to meet some local friend we were unable to do so
missed ice crawler reservation as till last day tour guide was not sure
what time we will reach there ??/
always try to insist all activities through tour 4 fun , whi were charging very high as compare to online ratesRead full review
Decent accommodation at Calgary for the prices charged, although they were located near the Airport and hence moving around the city was a bit difficult. But we still managed.
However the tour bus service was good being spacious and comfor..table. Our tour guides were also nice people.
Regular snack and loo breaks were provided. Although, a bit of extra time could have been provided at some places like Johnston Canyon, for example.
The money charged in cash by the guides, at the end of everyday in the name of tip/service fee is a bit ridiculous - as we can't find a proper reason why it would be mandatory and not included in the total package price paid upfront.Read full review
First day, the pick up from airport was late.
Second day, the pick up from hotel to half day city tour also late.
The explanation and detail mostly mandarin.