The communication at this company was terrrible. After we initially purchased our tickets, we received absolutely no more notification of what to do or where to meet. Not a week before our trip, or even the day of. When we didn’t find any..one who was supposed to be picking us up at the airport on time, we called the emergency number and a lady with a strong Chinese accent picked up on the other end but she didn’t understand me, I couldn’t understand her, and so she hung up on me after saying she didn’t know how to help me.
After receiving a strange call from a California number from a man with a strong Asian accent I couldn’t confidently understand, we were approached and hauled off to a bus that brought us to a hotel where we waited for 3 hours standing around before starting our trip.
On day 1, we did not see anything besides our hotel. Despite it appearing that we would start touring then and despite that we still had to pay a $9 service fee. On day 2, our itenerary stated we would see Lake Powell. We didn't even stop. For the Bryce National Canyon stop, we drove 5 hours from where we were (not including the lengthy bathroom stops because you can’t use the bathrooms on the bus) to make ONE stop at Bryce Canyon for LESS than 40 minutes.
We spent more time at Chinese buffets than at Bryce Canyon, Grand Teton, and Zion National Park combined! We went out of our way to get to some of these Chinese buffets, which resulted in more time waiting around on the bus, because the tour guide would get to eat free for bringing in a bus full of people.
Besides spending more time eating than at the actual destinations, we spent just as much time at bathrooms along the way. There is a bathroom on the tour bus but if it’s used it will make the entire bus smell like sewage. You would stop for a bathroom every 2 or 2 and 1/2 hours and EVERY female on the bus used the bathroom EVERY time so there would always be extensively long wait times for that reason. Our tour guide would specify a time to be back by the bus at and most travelers did not abide by that (and faced no consequences) and we waited for longer than expected or also, we sometimes had to wait because there were still people in line for the bathrooms since lines were so long.
Also, it may be important to note this specific tour was much more focused on Asian customers than American. My boyfriend and I were the ONLY non Asian people on the bus. There’s nothing wrong with that although, it did make us feel uncomfortable with some of the looks and reactions we got and we also felt left out when our tour guide would speak more in Chinese than English and failed to ensure we also knew what was going on. His English was not the most clear and there were multiple occasions we didn’t understand what we were supposed to be doing or what the money we were giving him was for.
Overall, if you’re looking to see a bunch of places for a very short amount of time, you don’t care about being in a bus for half the day, everyday, you love Chinese buffets, and you prefer your vacations to be a little more sketchy, this is a perfect trip for you. If not, I would suggest you look elsewhere for tour companies or even just pick a few destinations, spend however much time you want there, and be able to actually take in all the destinations for what they’re worth. Good luck.Read full review
The suspension bridge is really fun and we loved climbing around in the trees. The bears at Grouse Mountain had just come out of hibernation a couple weeks earlier and we really enjoyed seeing them in the snow!
Except the second day, the first day and the last day aren’t worth the money. The tour starts at 7a.m every day (you have to finish your breakfasts before that), so it’s not an ideal tour for people want to have a relaxing tour.
The tour was very hurried, it takes more time to know Whistler, unfortunately, the Peak2 Peak was closed the day of the tour so we couldn´t occupy it, I understand this doesn´t depend on the guide, however, there was no refund of this ser..vice not provided. On the way back, the guide was driving very fast.
I think will be better just to take 1 day tour to Whistler or go by your own.Read full review
Coaches and guides were good but some water should be provided
on board also drinks holders at the seats.
Hotels were fine but some early starts were unnecessary in our opinion it is a holiday not an army trip !
By: Antonio Nuñez Pascual | Thu Sep 28, 2017 at 07.14 AM
Había mucha gente, pero la excursión merece la pena. Precio bastante elevado, si lo hubiera organizado por mi cuenta me hubiera ahorrado bastante dinero, Entiendo que la agencia tenga que poner un mark-up por la organización, pero me par..ece elevado.Read full review
Bill, our tour guide, did a good job taking care of us. He was patient in explaining and repeating instructions when needed. George, our driver, has great driving skills and took great care in making sure our safety was his priority. These ..two fine gentlemen were both great throughout the trip.Read full review
Not enough time given for Capilano Bridge area. We were supposed to get lunch AND do other activities. Not possible. Guide was good - articulate, sometimes funny, personable.
The tour was interesting. With the bridge & Grouse mountain amazing. unfortunately we had a guide that seemed to have a political opinion & spent a lot of the day telling us about it. We spent nearly 40 minutes at the Salmon hatchery which ..was way too long.Read full review
Although our guide added some fun and interesting stops, he did not have the up to the hour info about the gondolas and chairlifts for Whistler! There were just 3 of us who found out from a local on premises that Blackcomb had 1 chairlift r..unning and Whistler had nothing open!Read full review