By: Rosana dela Rosa | Sat Jul 27, 2019 at 01.49 AM
I’ve been a customer of this agency for how many years now cause I trust them. Everything are well organize. From purchasing tickets and the tour itself.
I am satisfied with my trip, but there is room for improving to get 5 stars:
1- the cup holder in the bus need to be cleaned.
2- the driver was in the bad mood. While loading the luggage in the cabin, he told me to bring my luggage on to t..he bus but I disagree and he threw my luggage on top of others instead of put it down. I found that was an act of disrespect the customer.
3- the driver and tour guide had few time disagreement. They need to get along moreRead full review
By: Dan Li-Dunford, Peter Dunford | Wed Jul 24, 2019 at 11.28 PM
We enjoyed our tour in general. The places we visited were very interesting and eye opening. The hotels were all clean. Food arranged were good. The tour guy Kevin is professional and knowledgeable. We learned much new information from him ..along with the tour. Kevin was also very helpful and efficient. We were very impressed by his professionalism.Without his knowledge, the visits would have been different.
Angela was also a very good tour lady. We enjoyed Niagara Falls trip with her. She worked so hard and looked after all of us very well.We were impressed by her problem solving skills,experience and the ability of dealing with changes.
The only constructive opinions I would like to raise are that we paid for 5 day trip but actually, it was actually a 4-day tour rather than a 5-day one as advertised. We did nothing in Toronto after being picked up in the afternoon and was stuck in the hotel which was so far away from anywhere else and we had nothing to do for all afternoon. Breakfast could have had more variety although it was packed. We would love to have a walked in Kingston but we just sit on the coach instead.Read full review
I would suggest that the Tour guide has to be fluent in English since the tour doesn’t only cater to Chinese.
Also during lunch time, do it near a place where there are lots of restaurant options, not just near Timmis or Mcdo. The tour gu..ide is obviously do a lunch reservations on Chinese resto where they can earn tips and doest care about the area if it has other restaurants.
Also please give the guests the time to eat or buy breakfast before heading to scheduled tour.Read full review